Our client, an automotive company is looking for potential candidates to be placed as CRM Manager with details as follows:



    • Position: CRM Manager
    • Division: CRM
    • Location: South Jakarta
    • Industry: Automotive


    • Lead the development of the roadmap for a clear A/B testing framework of new CRM / Customer Experience/Engagement platform and programs to increase growth and improve database asset utilization.
    • Develop remarketing and retargeting from database of potential prospects to leverage brand experience
      Full accountability of analysis, insights, and recommendation for actions based on profiling and segmentation
    • Maintain and Strengthen initiatives to Current and Future Prospects /Dealer/ Relationship and Engagement
    • Regular reporting on trends and patterns of customer engagement and dynamics
    • Collaborate with 3rd party to develop/implement/improve the necessary systems/tools to achieve the collective CRM vision
    • Drive strategy for omnichannel expansion in order to engage/improve database utilization (This includes channel strategy for email, WhatsApp, SMS, etc)
      weekly and monthly management of KPI related tasks
    • Conduct surveys and research methodologies on database to gain deeper customer understanding
    • Closing deals of Motorbike Sales / Fleet B2B
    • Actions supporting dealerships mission
    • Database and Prospects Management
    • Events Management
    • Fully align with all related internal and external stakeholders
    • Leadership and Management Responsibilities
    • Person in charge for customer in-depth hub of information regarding profiling, segmentation, remarketing, retargeting, and market intelligence
    • Thought leader in Added value experience to target audience through various and relevant touchpoints
    • Ensure higher ratio per purchase on existing customer with penetration focus
    • Lead and manage clear 3rd party teams
    • Facilitates an atmosphere of teamwork success through internal and external stakeholders
    • Maintains enthusiasm and displays a positive attitude to provide complete customer satisfaction and relevancy


    • Bachelor’s Degree
    • Aptitude for Business performance, with excellent interpersonal communication skills, verbal and written
    • Proven experience as CRM/ platforms/ marketing experience or similar role (Minimum 3 years)
      Passionate about Brand Building and Added Value engagement
    • Proven experience growing channel strategies for email, push, and SMS / related with customer engagement/loyalty.
    • Highly data-driven with ability to interpret data into actionable programs to meet company goals
    • Driven and results-orientated
    • Effective reporting and presentation skills
    • Strong collaboration skills and experience working across stakeholders
    • Strong understanding of tracking technology
    • Analytical mindset and critical thinking
    • Excellent communication and interpersonal skills
    • Experience in strong CRM (Primarily outbound) related industries: Retail, FMCG, Automotive, Banking
    • Thirst of lifestyle products and brands



Directly drop your updated CV / Resume to our consultant.


Thank You and Good Luck!

Sunrecruit Indonesia.
People gateway for solutions.


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